Technical Support
We provide comprehensive technical support for IT systems, ensuring their uninterrupted operation, high availability, and protection against failures.
Our specialists promptly respond to incidents, perform diagnostics, fix issues, and assist users with hardware and software operations.
Technical Support for Various Industries
Услуги
01
User Technical Support (Helpdesk, Service Desk)
Consultations, troubleshooting, hardware and software setup, and ticket management through a unified system.
02
IT System Monitoring and Diagnostics
Round-the-clock infrastructure monitoring, issue detection, performance analysis, and potential problem forecasting.
03
Server and Storage Maintenance
Administration, updates, backups, and data protection on server and storage equipment.
04
Network Infrastructure Support
Diagnosis and resolution of corporate network issues, routing, Wi-Fi, VPN, and firewall maintenance.
05
Software Updates and Upgrades
Installation of critical updates, vulnerability patches, optimization, and software customization.
06
Backup and Data Recovery (BaaS, DRaaS)
Configuration and management of backup systems, data recovery after failures or attacks.
07
Cybersecurity and Threat Protection
Detection and elimination of vulnerabilities, configuration of antivirus systems, DDoS protection, and data loss prevention (DLP) solutions.
08
Cloud and Virtualization Support
Administration of private and hybrid clouds, containerized environments (Docker, Kubernetes), and virtual machine resource management.
We ensure IT infrastructure stability, enabling companies to focus on their business without the risk of downtime or data loss.
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